Enterprise Reference Manager
Enterprise Reference Manager (ERM) is a line-of-business, Web-based application,
designed and developed to support the operation of global Customer Advocacy -
or Customer Reference / Customer Evidence - programs
ERM was developed by Metia Software based upon many years' practical experiences of
running complex, multi-product, multi-service customer evidence programs across multiple
countries and regions.
ERM will help you to:
- Drive more revenue
- Close deals faster
- Protect your customers
- Manage your relationships
- Catalog customer success
- Publish customer evidence
- Report program success
- Measure ROI from investments in references
With ERM you can:
- Manage and make accessible critical customer evidence to sales and marketing
- Interact with sales and marketing by providing managed access to available customer references
- Find customer references, case studies, videos, and other evidence with multiple search options
- Report key metrics such as user activity, reference revenue, and customer reference use
- Publish case studies and track the production of all your customer evidence
- Integrate with existing CRM systems to gain a wider view of customer advocacy