Five Takeaways from the 2011 Summit on Customer Engagement John Porcaro | 3 Mar 2011, 07:57 PM Tags: Metia Seattle, Social, Social Media, Customer Relationship Marketing, Customer Advocacy, Customer reference programs, Influence, Customer communities, Partner & Channel Programs, Community Management This week, a few of us attended the 2011 Summit on Customer Engagement, formerly the Customer Reference Forum. There were two tracks of... Comments: 0