Customer experience experts gather at Clarabridge Customer Connections conference
SEATTLE – Metia Group, a global B2B marketing agency, announced that senior executives, Misia Tramp and Liz High will be participating at C3 - Clarabridge Customer Connections - the annual Clarabridge user conference being held in Las Vegas from April 12-15, 2016.
With top customer experience and social customer care professionals scheduled to both speak and attend, C3 offers organizations an opportunity to learn the latest CX initiatives and strategies for winning and retaining loyal customers.
The main event on April 14-15 includes a distinguished speaker lineup with more than 20 sessions hosted by industry experts, including Metia Group's Misia Tramp. Presentations cover topics including customer sentiment, predicting customer needs, social customer care with social analytics and engagement, maximizing the text analytics and social data available.
"C3 aims to help CX leaders and brands that are implementing and managing corporate CEM programs to better engage with customers through real-time feedback and customer care," says Misia Tramp. "Its great to be part of the agenda for C3. Liz and I are both looking forward to meeting CX professionals and sharing our own learnings and best practices in our session."
The 2016 C3 agenda features two tracks, industry sessions, expert-led workshops and compelling keynotes. Designed specifically to impart visionary best practices and detailed examples of CEM successes, the conference is aimed at both advanced and new CX professionals. Corporate leaders attending will have the opportunity to learn how to create a company culture as well as measure and lead CEM programs that align with the customer journey.