Retail Technology Practice

Whether satisfying consumers; protecting margins; fighting fraud; automating the supply chain; or building 24x7, multi-channel services: retailers have plenty to think about.

Woman with credit card

The Retail Technology Practice at Metia works to position our clients and their technology solutions against the critical issues confronting retailers today.

Retail solutions are invariably seeking to add value to the customer experience. Retailers are using point of sale (POS) data to track customer buying habits, in order to offer them the right promotions and incentives. POS data is also helping to reduce fraud by customers and employees. Already, these initiatives are saving retailers significant amounts every year.

Technology is enabling supply chain efficiency. Web-based technologies such as XML, SOAP and UDDI are integrating disparate systems, applications and devices. These standards are streamlining relationships between retailers, suppliers and manufacturers - vastly reducing administration and inventory.

Above all, technology is helping retailers build a richer, multi-channel shopping environment. Online access to products and services enable consumers to shop on a 24x7 basis. At the same time, in-store initiatives use technologies such as wireless networks, operating systems and devices to promote self-service and cut queues. In the future, retailers will be differentiated and judged by their use of technologies that improve their customers' experience

The Metia Retail Practice serves the technology vendors and consultants whose products and services fuel this revolution.

Retail project experience

Activities undertaken by the Retail Technology Practice include:

  • Lead generation programs
  • Customer relationship programs
  • Building customer communities
  • Developing partner and ISV channels
  • Delivering industry skills training
  • Disseminating key industry information/news
  • Working on behalf of leading ISVs and solution providers