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Daniel Brooks

Daniel Brooks

Making the case for customer evidence and relationship marketing

Telling a better story…

Daniel Brooks  |  2 Feb 2011, 10:57 AM
Comments: 1

As mentioned in a previous post, Metia is producing more and more video case studies for our clients.

It’s never been a more accessible medium, as filming and post-production costs have fallen over time, and the plethora of platforms to showcase the videos, from YouTube to Facebook, can quickly and effectively reach a target audience.

But customer case study videos so often result in a missed opportunity.

Unfortunately, time after time video case studies are essentially the written case study played out word for word on screen, with long, staged interviews with a senior end customer representative talking about the product/solution they bought.

Add a few minutes of generic and sleep inducing b-roll footage of the customer’s reception area, the CIO’s office and the result is safe, but ultimately uninspiring.

Executed properly, the video case study should really bring alive the end customer’s business in a way that is far more difficult to achieve on paper/PDF.

One simple way to do this is the Day in the Life format, following an end customer going about their day and subtly illustrating the use and benefit they get from a product or solution – in a relevant and real context, rather than a talking head.

It’s great that Metia works with clients willing to embrace this more adventurous and effective approach to video, which has resulted in some fantastic recent case studies.

I’ll be posting a couple of our latest examples very shortly…

1 Comment:

  1. 8 Feb 2011, 09:53 AM peter wrote:
    Daniel good, points. It's disappointing when case studies unimaginatively replicate the structure and tone of a written article. I always hoped the videos would get to the heart of the individuals behind the project: client, their customer and any partner. It's not just a success story about the business, it's a success story about people. If I were a decision maker in a similar customer organisation I'd want to know how the solution could make me a hero, increase my influence and my reward opportunities. Video's a great chance to do this.

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